Website and App Privacy Policy

FidoRent (we) are committed to protecting your personal data and respecting your privacy.

Introduction

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Important information and who we are

FidoRent is the controller and is responsible for your personal data (collectively referred to as "Fido", "we", "us" or "our" in this policy).

We keep our privacy policy under regular review.

This version was last updated on 17.05.2022. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of our Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Sites.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services.

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
  • Device Data
  • Content Data
  • Profile Data
  • Usage Data
  • Marketing and Communications Data
  • Location Data.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How is your personal data collected?

We will collect and process the following data about you:

  • Information you give us. This is information (including Identity, Contact, Financial, and Marketing and Communications Data) you consent to giving us about you by filling in forms on our Sites), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the Sites, download or register an App, subscribe to any of our Services, search for an App or Service, make an in-App purchase, share data via an App's social media functions, and when you report a problem with an App, our Services, or any of our Sites. If you contact us, we will keep a record of that correspondence.
  • Information we collect about you and your device. Each time you visit one of our Sites or use one of our Apps we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies.
  • Location Data. We also may use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings.
  • Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
    • Device Data from the following parties:
      • analytics providers such as Google, Apple, Firebase, AppsFlyer based inside and outside the UK;
      • advertising networks such as Google, Facebook, Apple, LinkedIn, Twitter, based inside and outside the UK;
      • and search information providers such as Google, based inside and outside the UK.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
    • Identity and Contact Data from data brokers or aggregators such as Mati, Comply Advantage;
    • Identity and Contact Data from publicly available sources such as Companies House and the electoral register; and
    • Where you are a tenant using our App to pay rent for a particular property, Identity and Contact Data from the landlord of that property.
  • Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

Cookies

We use cookies and other tracking technologies such as Facebook Pixel to distinguish you from other users of the App or Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of our Sites and also allows us to improve the App and our Sites. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies.

How we use your personal data

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

  • Where you have consented before the processing.
  • Where we need to perform a contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Purposes for which we will use your personal data Purpose/Activity:

  • To install the App and register you as a new App user

Type of data:

  • Identity
  • Contact
  • Device

Lawful basis for processing:

  • Your consent

Purpose/Activity:

  • To process rent payments and deliver Services including managing payments and collecting money owed to us

Type of data:

  • Identity
  • Contact
  • Financial
  • Transaction
  • Device
  • Marketing and Communications
  • Location

Lawful basis for processing:

  • Your consent
  • Performance of a contract with you
  • Necessary for our legitimate interests (to recover debts due to us)

Purpose/Activity:

  • To manage our relationship with you including notifying you of changes to the App or any Services

Type of data:

  • Identity
  • Contact
  • Financial
  • Profile
  • Marketing and Communications

Lawful basis for processing:

  • Your consent
  • Performance of a contract with you
  • Necessary for our legitimate interests (to recover debts due to us)
  • Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)

Purpose/Activity:

  • To enable you to participate in a prize draw, competition or complete a survey

Type of data:

  • Identity
  • Contact
  • Device
  • Profile
  • Marketing and Communications

Lawful basis for processing:

  • Your consent
  • Performance of a contract with you
  • Necessary for our legitimate interests (to recover debts due to us)
  • Necessary for our legitimate interests (to analyse how customers use our products/services and to develop them and grow our business)

Purpose/Activity:

  • To administer and protect our business, and our Sites including troubleshooting, data analysis and system testing

Type of data:

  • Identity
  • Contact
  • Device

Lawful basis for processing:

  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)

Purpose/Activity:

  • To deliver content and advertisements to you
  • To make recommendations to you about goods or services which may interest you
  • To measure and analyse the effectiveness of the advertising we serve you
  • To monitor trends so we can improve the App

Type of data:

  • Identity
  • Contact
  • Device
  • Content
  • Profile
  • Usage
  • Marketing and Communications
  • Location

Lawful basis for processing:

  • Your consent
  • Necessary for our legitimate interests (to develop our products/services and grow our business)

Disclosures of your personal data

When you consent to providing us with your personal data, you consent to share your personal data with the third parties set out below for the purposes set out in the table Purposes for which we will use your personal data:

Other third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

Data security

All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be stored on service and providers who are ISO/IEC 27001:2013, PCI DSS, SOC 1 Type II and SOC 2 Type II certified or higher. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. Access to data stored in the database is restricted to our private network and can only be accessed from it and with the appropriate credentials. We back up all of our databases regularly to a highly secured data warehouse.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. We will not retain your personal data for longer than 6 years after the expiry of any lease approved by us for the provision of Services to you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

How to Access and Delete Your Information

You have the right to:

  • Request a copy of your information.
  • Request the deletion of your account and any associated information.
  • Request the deletion or restriction of specific parts of your information.

To exercise any of these rights, please submit a formal request via email to info@fido.rent. Please be aware that there are certain situations where your request may be limited. For instance, if you request the deletion of information that we are legally required to retain or that we have compelling legitimate interests to keep.

If you have chosen to pay your deposit in installments, certain information must be retained at least until you have completed your installment payments.